Practical guidance

    EmpCo FAQs from brands and marketing teams

    Plain-language answers to the questions brand managers ask most often.

    8 min readUpdated 2026-05-16
    Summary

    Plain-language answers to the questions brand managers ask most often.

    Q1

    Can I still say my product is "eco-friendly"?

    Almost never. Since 27 September 2026, generic green words like "eco-friendly", "green", "eco" or "environmentally friendly" without on-the-spot specifics are banned, unless you can show recognised excellent environmental performance (e.g. EU Ecolabel). Replace with specific, evidenced wording.

    Q2

    Can I say "natural" or "sustainable"?

    "Sustainable" alone is generic and banned unless qualified and substantiated. "Natural" is treated similarly when it implies environmental benefit. For organic food, sectoral rules under Regulation (EU) 2018/848 take precedence.

    Q3

    My supplier provides a sustainability label — can I still use it?

    Only if it meets EmpCo's requirements: established by an EU public authority OR based on a third-party certification scheme with publicly available criteria, open access, expert-developed standards, objective monitoring, and an independent auditor.

    Q4

    Does this apply to Instagram, TikTok or influencers?

    Yes. Any B2C commercial practice — paid posts, organic brand content, Stories, Reels, livestreams, and influencer/UGC content the brand commissions or endorses. Update influencer briefs and require pre-approval of green claims.

    Q5

    What about products I sold or marketed before September 2026?

    There is no grandfather clause. Marketing communications, packaging and listings still live on or after 27 September 2026 must comply, even if the product was first put on the market earlier.

    Q6

    I'm based outside the EU. Does this apply to me?

    If you market or sell to consumers in any EU Member State, yes. UK, US, Asian and Swiss brands shipping to EU buyers are all in scope.

    Q7

    Can I still claim "carbon neutral"?

    Not at product level if neutrality is achieved by buying offsets outside your value chain. You can still buy credits and report them — you just can't put "carbon neutral product" on the pack.

    Q8

    Can I say "climate-friendly" if I have a carbon offset program?

    No. "Climate-friendly", "climate-neutral", "CO2-positive" based primarily on offsetting are blacklisted. The German BGH already enforced this on 27 June 2024.

    Q9

    What if I have an in-house "green range" label?

    Self-declared seals not based on independent certification are banned. Drop the badge, re-engineer it into a genuine third-party scheme, or replace it with an external recognised certification.

    Q10

    Does this apply to B2B?

    Strictly, EmpCo is B2C only. But Germany, Italy and Denmark apply analogous rules to B2B; most LinkedIn/corporate content reaches consumers; and Directive 2006/114/EC continues to apply to pure B2B. Treat B2B claims at the same rigour to be safe.

    Q11

    What about packaging claims (recyclable, compostable)?

    These are environmental claims and must be specific and substantiated. Avoid "eco-pack" or "earth-friendly packaging". If you say "compostable", specify the conditions (e.g. "industrially compostable per EN 13432").

    Q12

    Are there exemptions for SMEs?

    No. EmpCo applies to all traders regardless of size. SMEs are particularly exposed because they often have less robust documentation.

    Q13

    How does this interact with the Green Claims Directive?

    The Green Claims Directive was a separate, more ambitious proposal that the Commission withdrew in June 2025. EmpCo is the directive that has been adopted and applies since 27 September 2026.

    Q14

    What about claims required by law (EU energy label etc.)?

    Mandatory regulated information is not affected by EmpCo. EmpCo targets voluntary commercial claims. Where sector-specific EU law regulates a particular claim, that law prevails (UCPD Article 3(4)).

    Q15

    Can I still use voluntary eco-labels like the EU Ecolabel?

    Yes — encouraged. EU Ecolabel, EMAS, Nordic Swan, Blauer Engel are explicitly compliant. Robust private schemes meeting the EmpCo criteria (FSC, MSC, GOTS, Cradle to Cradle, Fairtrade) are also fine.

    Q16

    Can I keep brand names like "EcoX" or "GreenY"?

    If "EcoBrand" implies a generic environmental benefit you can't substantiate, the use can be challenged as a misleading practice and a trademark application can be refused on public-policy grounds.

    Q17

    What about social claims ("fair wages", "ethically made")?

    EmpCo also covers social claims under its definition of misleading practices and sustainability labels. Same rules: be specific, substantiate, and avoid self-declared social labels without third-party verification.

    Q18

    What is the CPC Network's Common Understanding on EmpCo "old stock"?

    On 30 June 2026 the EU Consumer Protection Cooperation Network published a non-binding Common Understanding on how national authorities should enforce EmpCo against products, packaging and marketing that pre-date the 27 September 2026 application date. It sets six principles — compliance without delay, phased enforcement, practical constraints, reasonable trader effort, no disproportionate measures, and a compliance-first approach. Read the full briefing at /empco-knowledgebase/cpc-old-stock-common-understanding.

    Q19

    Do I have to destroy or recall non-compliant stock on 27 September 2026?

    Not automatically. The CPC Common Understanding's fifth principle says authorities may refrain from ordering destruction or recall where doing so would be disproportionate — creating outsized cost or unnecessary environmental harm — for genuine transitional "old stock" situations. Discretion still sits with each national regulator, so document your compliance work and prioritise online claims. See /empco-knowledgebase/cpc-old-stock-common-understanding.

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